FAQs

 

Customizations
Where’s My Tracking Number?
When your box goes out each month, we'll send an email the email address we have on file with your tracking number. If you don't see that, you can always log in to your account and see your most recent tracking number on your account page.&nbsp...
I’m Moving. How Do I Change My Address?
It's important to change your address as soon as possible when you move so we can make sure your package gets to you. If you crate has already shipped and you have just moved, please email us right away and we’ll make sure to do whatever we can ...
What Are The Benefits Of Subscribing To Beer & Grub?
Our subscription services introduce customers to a range of scrumptious beer and snacks that are perfectly paired together. Each one of our subscriptions are handpicked and are meant to complement each beer’s flavour with that selected...
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Delivery & Shipping
I've Heard That All Fruit Juice is Bad For You Because It Contains Nothing But Sugar. Is That True?
This is true of many of the processed juices you will find at the grocery store, which contains little to none of the natural goodness of the fruit and vegetables from which they derive, but all of the sugar (and often more added on top of that)! That...
How Much Does Each Smoothie Pack Make?
Each regular size smoothie pouch makes a 20-ounce smoothie. We recommend blending our regular size smoothies with 1½ cups of liquid to make a 20-ounce smoothie and our junior size smoothies with 1 cup of liquid to make a 12-ounce smoothie.   Depending...
How Come I Only Got A Crate On My First Month?
For your first order of our smoothiecrate subscription, you will receive a smoothiecrate. This can be reused or repurposed for many things around your home.  The following months each subscription will be delivered in a cardboard box.
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Refunds & Returns
Will My Order Look Exactly Like The One On The Website?
When you place an order with the us, you can expect the order to be delivered with either the exact same or similar contents to what are detailed in the product description and/or depicted in the photograph on our website.  As per our substitution...
Why Was My Order Delivered “Late”?
Despite our best efforts, there are several factors that could possibly contribute to a package arriving delayed or later than expected, although most of these do have a logical explanation.  When placing your order online, the address you provide...
Can I Cancel My Order?
We do abide by a strict no cancellation policy.  Once an order has been placed and payment has been received, the information for that order is immediately assigned an order number and then forwarded to our production department.  Once this...
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Ordering Information
I’m Going To A Party. What Gift Should I Bring?
You’ll want to bring something for everyone to enjoy. Popping Amaizing offers gourmet gifts that are the perfect plus-one for all kinds of get-togethers, from small dinner gatherings to sports parties. By bringing one of our attractive gifts, you’ll ...
How Long Does Your Popcorn Stay Fresh?
Our popcorn is popped fresh daily, and packaged as soon as it cools! So while regular popcorn might last a few weeks, Popcornopolis guarantees freshness for 6 months in any of our sealed, unopened packages (cones, snack bags and popcorn gift tins). Between...
What Is The Best Gift To Give?
The best gift you can give anyone is love, caring and thoughtful consideration. For a delicious way to say it all, give the gift of anything from Popping Amaizing. It’s popped with love, seasoned with care and packaged with thoughtful consideration of...
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Delivery Services
CLUB MEMBERSHIPS - RETURNS, DAMAGES AND CANCELLATIONS
Due to the perishable nature of most of the items in our club memberships, we are unable to accept returns for club memberships under any circumstances or process refunds. All claims for damaged, spoiled, or missing shipments must be made within 5 days...
Can I Get A Refund?
We abide by a strict no refund policy, meaning our organization is rarely, if ever, able to grant refunds under most circumstances.  The following reasons are not eligible for refunds: change of minds option of taste (don't like what was...
How Do I Cancel My Order?
We do abide by a strict no cancellation policy.  Once an order has been placed and payment has been received, the information for that order is immediately assigned an order number and then forwarded to our production department.  Once this...
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General Questions
Can I Completely Customize My Order?
One of the most outstanding aspects of our business compared to others in the industry is that you can completely customize almost any product we sell! We offer thousands of items and products upgrades and add-...
Can I Create a Completely Customized Product?
Our completely custom products are essentially created from scratch and begin at $0, with the price increasing as you add more items.  Due to the large variety of items that we carry, it is impossible for us to list them all underneath...
Can You Add Our Branding or Greeting Cards?
For special events or corporate orders, our products can be customized with specific colours or branded items. To have these items included, the branded items must be delivered to our facilities two or three business...
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Substitutions & Out of Stock Products
What Else Do I Need to Know About Ordering Online?
Once you have made your product choices, you will be required to input a greeting card message, delivery information as well as your billing address and credit card information. Please review this information to ensure that it is correct and complete...
Can I Order Multiple Packages in One Order?
Yes, you can order several packages under one order/transaction. While placing the order online, there is a drop-down menu that allows you to indicate whether you would like to send multiple products to one address, or multiple products to different ...
Do You Require the Recipient’s Phone Number?
When placing an order, we kindly ask that all customers provide us with a working, local phone number for the recipient in case of delivery issues.  It is not uncommon for recipients to be away from home/out of office at the time that an initial...
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Perishable Items
Which Products Are Available Online?
A full range of our products are available online including thousands of upgrades and add-ons.
What Currency Is Used on Your Website?
All prices are in the currency of your country if your location can be determined.
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General Delivery Questions
What Happens If A Product or Item Is Out of Stock or Discontinued?
From time to time, substitutions may be necessary to fill an order in a timely manner. Some of the items on our website may be backordered, discontinued or out-of-stock for a variety of reasons -- most of which are beyond our control. &...
Will the Product I Have Ordered Look Exactly Like the One on the Website?
When you place an order with us, you can expect the order to be delivered with either the exact same or similar contents to what are detailed in the product description and/or depicted in the photograph of our website.  As per our substitution policy...
How Quickly Should the Gourmet Foods in My Delivery be Eaten?
Gourmet food will be best if eaten before the best-before date or slightly thereafter. Many items will last much longer than the best-before date but quality may decrease. Please call, email or chat with us if you have a question about a specific item...
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Our Canadian Delivery Services
Shipping Fresh Fruit, Cakes & Baked Goods, Flowers, Fresh Cheese, Chocolate Dipped Strawberries & Other Perishables
Chocolate dipped strawberries, fresh cheese, fresh fruit, baked goods, and flowers are perishable and, therefore, must be shipped quickly. For this reason, we highly recommend customers request to have fresh fruit, fresh cheese & chocolate dipped...
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Free Same Day Delivery Services – Greater Toronto Area & Suburbs
Where Do You Deliver To?
We deliver to all cities across Canada, United States and most International destinations (except remote locations).  Delivery dates are entirely dependent on both the destination and shipping methods chosen, all of which are shown to you when...
What if No-One is At Home for a Delivery?
For Local Deliveries - If no one is at home when our driver attempts delivery, our driver will call the recipient to see where they can safely leave the package. If the driver cannot reach the recipient, they will leave a message (if possible) and the...
How Do I Track My Order?
Your order can be tracked by sending a quick email or chat to us or by checking the tracking number that was sent to you by email when you placed the order.
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Our Delivery Services in America
Our Free Ground Services
Our Free Ground Service Deliveries are not money-back guaranteed* delivery services and have a 2 pm ordering deadline. Our Expedited Ground, Ground 9AM, Ground 10:30AM and Ground Evening are money-back guaranteed* delivery services. The typical delivery...
Our Xpresspost Service
Our Xpresspost Guaranteed* Delivery Service provides delivery to businesses by 5 pm and residences by 8 pm and has an ordering deadline of 2 pm today. If you are eligible for this service, the option will appear on our website checkout and expected delivery...
Our Priority Air Service
Our Priority Air Guaranteed* Delivery Services to businesses by 5 pm and residences by 8 pm has an ordering deadline of 2 pm today. If you are eligible for this service, the option will appear on our website checkout and expected delivery times will ...
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Same Day Services to New York, New Jersey & Connecticut
Are there any Special Services & Administrative Charges?
Administrative Charges We reserve the right to discontinue, apply new, or modify existing administrative charges at any time and from time to time. Unless otherwise indicated, any of the following administrative charges may be applied to any orders ...
Administrative charges
We reserve the right to discontinue, apply new, or modify existing administrative charges at any time and from time to time. Unless otherwise indicated, any of the following administrative charges may be applied to any orders placed with us
Proof of delivery
Unless otherwise specified, we will automatically provide an electronic proof of delivery, where available, to customers at no extra charge. A $25 charge will be applied if a customer requests, and is provided with, a hard copy proof of delivery.
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Our International Delivery Services
Weekend Deliveries
Great news! We deliver packages on Saturdays and Sundays in Toronto & the Greater Toronto Area (GTA)! We even offer Free Same Day Service on Saturdays and Sundays. Just place the order by 11 am and we will deliver your package&nbsp...
Any Day Evening Hand Delivery Services
Our Any Day Evening Guaranteed Hand Delivery Service should be selected if you want delivery on the date you picked between 5:30 and 9 pm. Ordering deadline for this service is 11 pm today. Note: this service does not include...
Next/Any day Morning Hand Delivery Services
Our Next Day Morning Guaranteed Hand Delivery Service should be selected if you want next day hand delivery by noon. Order must be placed by 3 pm today. If you are eligible for this service, the option will appear on our website checkout.&nbsp...
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