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    • Delivery Policy

    Last updated: June 6, 2026

    Overview

    Maine Baskets provides gift basket delivery to recipients in Maine where delivery is available. Delivery availability is confirmed at checkout based on the recipient’s address within our service area.

    We prepare and coordinate orders based on the recipient address, product eligibility, delivery requirements, delivery availability, and routing. Available delivery information and estimated delivery dates are shown during checkout.

    Maine Baskets does not provide delivery to recipients outside Maine through this website. Customers may place orders from outside Maine, but delivery through this website is for recipients located in Maine only.

    Order Processing

    Orders begin processing shortly after payment is confirmed. Customers requesting an address correction, order change, message update, delivery update, or cancellation should contact customer service as early as possible.

    Once preparation, fulfillment, substitution review, routing, or delivery coordination has begun, changes or cancellations may no longer be possible.

    Delivery Timing

    Maine Baskets offers next-day delivery to recipients in Maine where available. Delivery availability and available dates are confirmed at checkout based on the recipient’s location.

    Same-day delivery is not offered unless expressly stated otherwise on the website for a specific product, date, or location.

    Delivery dates shown at checkout are estimates and are not guaranteed delivery times. Exact delivery timing may vary due to routing, traffic, weather, road conditions, rural access limitations, recipient availability, building access, security procedures, courier performance, delivery partner capacity, and operational conditions.

    Residential deliveries typically occur by end of day. Business, office, institutional, and managed-property deliveries typically occur during standard business hours where possible.

    Delivery Fees

    Delivery fees, if applicable, are shown during checkout before an order is submitted.

    Orders over $100 may qualify for free delivery where indicated on the website. Free delivery eligibility may depend on order subtotal, delivery location, product type, promotion rules, or other conditions shown during checkout.

    Delivery Completion

    Deliveries do not require a signature unless otherwise stated or required due to product type, delivery location, alcohol content, age verification, building policy, courier procedure, or applicable delivery rules.

    Orders may be left in a safe location or delivered to a recipient, building representative, concierge, reception desk, security desk, front desk, mailroom, loading area, office, nursing station, or other building-approved receiving point where appropriate.

    Once proof of delivery has been obtained, or the order has been accepted by the recipient, building representative, reception desk, mailroom, concierge, security desk, front desk, facility representative, or other authorized receiving location, the order may be considered delivered.

    Office, Building, and Managed Property Deliveries

    Deliveries to offices, institutions, apartments, condominiums, hotels, hospitals, schools, care facilities, gated communities, and managed properties may be completed through reception, mailroom, concierge, security, front desk, loading area, nursing station, receiving area, or another building-approved receiving point.

    Customers are responsible for providing complete delivery details, including company name, department, suite or unit number, recipient phone number, building instructions, access codes where permitted, and any other information needed for delivery.

    Maine Baskets is not responsible for delays, failed delivery attempts, internal routing delays, misplaced packages, refusal, or recipient notification issues caused by building policies, facility procedures, restricted access, or managed-property handling after delivery has been accepted by an authorized receiving location.

    Incorrect or Incomplete Address Information

    Customers are responsible for providing a complete and accurate Maine delivery address at the time an order is placed.

    • Address changes must be requested promptly after ordering and before preparation, fulfillment, routing, or delivery coordination begins.
    • Orders with incorrect or incomplete address information may be delayed, misdelivered, or undeliverable.
    • Refunds, replacements, or credits may not be issued for orders affected by address errors, missing suite or unit numbers, incorrect recipient information, incomplete delivery instructions, or inaccessible delivery locations.

    Service Area Review

    Some addresses within Maine, including remote, rural, restricted-access, island, seasonal, or hard-to-reach locations, may require additional review before fulfillment proceeds.

    If an address requires additional delivery coordination, updated information, or additional fees, customer service may contact the purchaser before fulfillment continues. If delivery cannot be completed to the address provided, the order may be modified, delayed, canceled, or treated as undeliverable depending on the circumstances.

    Undeliverable Orders

    Orders may be considered undeliverable when delivery cannot be completed due to incorrect or incomplete address information, recipient unavailability, refused delivery, restricted access, unsafe conditions, failed age verification where applicable, building refusal, inaccessible locations, or circumstances outside our control.

    • Refunds may not be issued for undeliverable orders caused by customer or recipient circumstances.
    • Re-delivery may incur additional fees.
    • Perishable items may need to be remade, replaced, or substituted and cannot always be recovered or reused.
    • Incorrect or incomplete address information remains the customer’s responsibility.
    • Orders containing alcohol or restricted items may not be eligible for re-delivery if age verification, adult signature, or delivery requirements cannot be satisfied.

    Perishable and Time-Sensitive Products

    Some products may include perishable, seasonal, temperature-sensitive, or time-sensitive components. These items are selected and prepared with delivery timing, product condition, and recipient experience in mind.

    If a perishable component is unavailable or not suitable for delivery conditions, it may be replaced with an appropriate non-perishable or more stable alternative at our discretion to protect quality, presentation, and successful delivery.

    Maine Baskets is not responsible for product quality issues caused by recipient unavailability, delayed retrieval after delivery, incorrect address information, weather exposure after delivery, building restrictions, or delivery instructions that prevent timely receipt of perishable items.

    Substitutions

    Because some items are seasonal, perishable, or subject to availability, substitutions may occasionally be necessary. When substitutions are made, Maine Baskets aims to maintain the overall value, theme, intent, and presentation of the order.

    Substitutions may include similar products, comparable brands, alternate flavors, different packaging, shelf-stable alternatives, or other appropriate items. Due to product availability, delivery timing, and order volume, customers may not always be contacted in advance regarding substitutions.

    Alcohol and Regulated Products

    Some products or add-ons may include alcohol or other regulated products where permitted by applicable law. Delivery of alcohol or regulated products is subject to applicable federal, state, local, and other laws depending on the delivery destination.

    Age verification, adult signature, recipient availability, and additional delivery requirements may apply where required. Failed delivery due to age verification, recipient unavailability, refusal, restricted access, or local delivery requirements may not be eligible for refund, replacement, credit, or re-delivery.

    Maine Baskets reserves the right to refuse, cancel, modify, substitute, or restrict orders containing alcohol or regulated products if delivery requirements, product availability, recipient location, or applicable laws cannot be satisfied.

    Delivery Tracking

    If order tracking is available, customers may use the order tracking widget on the website to review available delivery or order status information.

    Tracking information may be provided by Maine Baskets, fulfillment providers, delivery partners, couriers, logistics providers, or other service providers. Tracking information is provided for customer convenience and may not always reflect real-time delivery status, final delivery outcome, or all delivery details.

    External Factors

    Delivery schedules may be affected by circumstances beyond our control, including weather conditions, road closures, traffic, rural access limitations, carrier disruptions, courier delays, labor disruptions, holidays, public emergencies, building access restrictions, security procedures, technology outages, supply disruptions, or transportation network issues.

    We are not responsible for refunds, replacements, credits, delays, failed delivery attempts, or non-delivery caused by circumstances outside our control.

    Questions or Support

    For answers to common delivery questions, please refer to the FAQ page and Delivery & Shipping information on this website. For order-specific assistance, customer service is available through the contact methods listed on this website.

    Customers may also use the support widget, Contact Us page, or order tracking page where available for assistance with order status, delivery questions, recipient information, address corrections, or delivery-related concerns.