Privacy Policy
Last updated: June 6, 2026
Maine Baskets operates this store and website, BasketsMaine.com, including all related information, content, features, tools, products, and services, in order to provide customers with an online shopping, gifting, order fulfillment, and delivery experience (the “Services”). This store is powered by Shopify, which enables us to provide the Services to you.
This Privacy Policy describes how we collect, use, and disclose personal information when you visit, use, make a purchase, place an order, send a gift to a recipient in Maine, receive a gift, or otherwise communicate with us through the Services.
If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, use, and disclosure of personal information.
Personal Information We Collect or Process
When we use the term “personal information,” we mean information that identifies, relates to, describes, or can reasonably be linked to you or another person.
- Contact details, including your name, billing address, shipping address, email address, phone number, and other contact information you provide.
- Recipient information, including the recipient’s name, Maine delivery address, phone number, company name, building details, suite or unit number, delivery instructions, and other information needed to prepare, fulfill, deliver, and support a gift order.
- Gift-message information, including personalized greeting messages, notes, sender names, recipient names, and other message content you choose to include with an order.
- Order and transaction information, including products viewed, products added to cart, products purchased, order history, delivery selections, discounts, returns, cancellations, and related order details.
- Payment information, including payment card details, transaction details, payment confirmation, billing information, and other payment-related information. Payment information may be processed by Shopify and payment service providers.
- Account information, including username, password, preferences, saved addresses, order history, and account settings, where account features are available.
- Age or eligibility information, where required or appropriate for orders containing alcohol or other regulated products.
- Communications with us, including information provided through customer support inquiries, contact forms, support widgets, chat, email, order questions, delivery requests, product questions, or other communications.
- Device and technical information, including device type, browser type, IP address, network information, identifiers, operating system, and related technical data.
- Usage information, including how you interact with the website, products, pages, features, emails, ads, and Services.
Personal Information Sources
We may collect personal information from the following sources:
- Directly from you, including when you browse the website, place an order, create an account, send a gift, submit a gift message, use an order tracking feature, contact customer support, or otherwise provide information to us.
- Automatically through the Services, including through cookies, pixels, analytics tools, log files, and similar technologies.
- From Shopify and service providers, including technology providers, payment processors, order processing providers, fulfillment providers, delivery partners, couriers, analytics providers, marketing providers, customer support providers, and order tracking providers.
- From recipients, including when a recipient contacts us about a delivery, order issue, address issue, substitution, delivery instruction, or support request.
- From partners, affiliates, or other third parties, where permitted by law and relevant to providing or improving the Services.
How We Use Personal Information
Providing, Tailoring, and Improving the Services
We use personal information to operate the website, provide the Services, process purchases, manage accounts, display products, personalize shopping experiences, improve website functionality, and support customer service.
Order Fulfillment and Gift Delivery
We use buyer and recipient information to prepare, coordinate, fulfill, and deliver gift baskets, add-ons, perishable products, alcohol-containing products where permitted, and related orders to recipients in Maine. This may include using recipient names, Maine delivery addresses, phone numbers, company names, building details, suite or unit numbers, delivery instructions, product selections, and gift messages.
Recipient Communications and Delivery Support
We may use recipient information to support delivery, confirm delivery details, resolve address issues, coordinate with delivery partners or couriers, and respond to recipient-related support inquiries. We do not use recipient information for unrelated purposes unless permitted by law.
Gift Messages
If you include a personalized greeting message or note with an order, we use that information to prepare and include the message with the gift. Gift-message content may be visible to the recipient and to service providers involved in preparing, printing, fulfilling, or delivering the order.
Alcohol and Regulated Products
Where orders include alcohol or other regulated products, we may use personal information to confirm product availability, comply with applicable legal requirements, support delivery restrictions, confirm eligibility where required, and coordinate fulfillment and delivery where permitted by law.
Perishable Products
Where orders include perishable items, we may use order, recipient, and delivery information to support preparation, routing, delivery coordination, quality control, substitution handling, and customer support.
Marketing and Advertising
We may use personal information for marketing, advertising, promotional communications, audience measurement, and related purposes where permitted by law and based on your communication preferences.
Security, Fraud Prevention, and Site Protection
We use personal information to help authenticate users, process payments securely, detect fraud, prevent unauthorized activity, protect the Services, investigate suspicious behavior, and maintain website security.
Communicating with You
We use personal information to send order confirmations, delivery updates, customer support responses, account notices, transactional messages, policy updates, security notices, and other communications related to the Services.
Legal and Compliance Purposes
We may use personal information to comply with applicable laws, respond to valid legal process, enforce our terms and policies, protect our rights, and investigate potential violations or disputes.
How We Disclose Personal Information
We may disclose personal information in the following circumstances:
- With Shopify, which hosts the store and provides technology used to operate the Services.
- With payment processors, banks, fraud prevention providers, and related financial service providers as needed to process transactions.
- With fulfillment providers, production teams, delivery partners, couriers, logistics providers, and related vendors as needed to prepare, fulfill, route, deliver, and support orders to recipients in Maine.
- With customer support providers, chat providers, contact form providers, order tracking providers, email providers, and other service providers used to respond to inquiries and provide support.
- With marketing and advertising partners, where permitted by law, to help measure, improve, or deliver marketing and advertising.
- With analytics and technology providers, to help operate, secure, analyze, and improve the website and Services.
- With affiliates or related companies, where relevant to operating, supporting, or improving the Services.
- When you direct, request, or consent to disclosure, such as when you ask us to send a gift, include a personalized message, contact a recipient, or share information with a delivery provider.
- In connection with business transactions, such as a merger, acquisition, financing, reorganization, sale of assets, bankruptcy, or similar transaction.
- For legal, security, or compliance purposes, including to comply with law, respond to legal process, protect the Services, enforce policies, or protect the rights, safety, and property of users, recipients, service providers, or others.
Relationship with Shopify
The Services are hosted by Shopify. Shopify may collect and process personal information about your access to and use of the Services in order to provide, support, secure, and improve the Shopify platform and related services.
Personal information processed through Shopify may be subject to Shopify’s own privacy practices, including where Shopify acts as a service provider, processor, or independent controller depending on the context and applicable law.
Cookies and Similar Technologies
We and our service providers may use cookies, pixels, tags, analytics tools, and similar technologies to operate the website, remember preferences, support checkout, analyze website performance, improve the Services, detect fraud, and support advertising or measurement where permitted by law.
Your browser or device may allow you to control certain cookies or tracking technologies. Disabling cookies may affect website functionality, including cart, checkout, account, order tracking, and personalization features.
Third-Party Websites and Links
The Services may contain links to websites, platforms, or services operated by third parties. If you follow links to third-party websites or use third-party tools, their privacy and security practices apply. We are not responsible for the privacy practices, content, or security of third-party websites or services that we do not control.
Children’s Data
The Services are not intended for use by children, and we do not knowingly collect personal information from children under the age of majority in their jurisdiction. If you believe a child has provided personal information through the Services, please contact us through the Contact Us page on this website.
Security and Retention of Personal Information
We use reasonable administrative, technical, and organizational measures intended to help protect personal information. However, no method of transmission, storage, or electronic processing is completely secure, and we cannot guarantee perfect security.
We retain personal information for as long as reasonably necessary to provide the Services, fulfill orders, support delivery, maintain business records, comply with legal obligations, resolve disputes, prevent fraud, enforce agreements, and support legitimate business operations.
Your Rights and Choices
Depending on where you live, you may have certain rights regarding your personal information, which may include the right to request access, correction, deletion, portability, restriction, or objection to certain processing, and the right to opt out of certain uses of personal information.
To exercise privacy rights available to you, please contact us through the Contact Us page on this website. We may need to verify your identity before responding to certain requests.
Managing Communication Preferences
You may opt out of promotional emails by using the unsubscribe option included in those emails. Even if you opt out of promotional communications, we may still send non-promotional messages related to orders, delivery, account activity, customer support, policy updates, security, or other transactional matters.
Recipient Privacy
Because Maine Baskets is a gifting website, buyers may provide personal information about recipients. Buyers are responsible for providing accurate recipient information and should only provide recipient information needed to complete and support the gift order.
Recipient information is used to prepare, fulfill, deliver, and support the order, including gift-message handling, delivery coordination, delivery issue resolution, and customer support.
Complaints
If you have a complaint about how we process personal information, please contact us through the Contact Us page on this website. Depending on where you live, you may also have the right to contact a privacy or data protection authority.
International Transfers
We may transfer, store, and process personal information outside the country, state, or region where you live. Service providers, including Shopify, payment processors, technology providers, support providers, fulfillment providers, and delivery-related partners, may process information in different locations where permitted by law.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we make updates, we will post the revised Privacy Policy on this website and update the “Last updated” date above.
Contact
If you have questions about this Privacy Policy, privacy practices, personal information, or your privacy rights, please contact us through the Contact Us page on this website.