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    • Refunds & Returns

    Last updated: June 6, 2026

    Overview

    Maine Baskets takes care in preparing and coordinating gift basket orders so they arrive in appropriate condition and presentation. This policy explains how damaged, missing, delayed, undeliverable, substituted, or otherwise disputed orders are reviewed, and outlines situations where refunds, replacements, credits, re-delivery, or other resolutions may not be available.

    Maine Baskets offers gift baskets, add-ons, and related gifting products for delivery to recipients in Maine. Products may contain a mix of shelf-stable, perishable, seasonal, alcoholic, or specialty items depending on the product selected. Because many orders are prepared for a specific recipient and delivery date, eligibility for a refund, replacement, credit, or other resolution depends on the order condition, delivery outcome, product type, recipient circumstances, and supporting documentation.

    Delivery Model

    Maine Baskets provides delivery to recipients in Maine where delivery is available. Delivery availability is confirmed at checkout based on the recipient’s location.

    Our standard delivery model is next-day delivery where available. Delivery dates, delivery windows, routing times, and transit times are estimates only and are not guaranteed unless expressly stated otherwise in writing by Maine Baskets.

    Same-day delivery is not offered unless expressly stated otherwise on the website for a specific product, date, or location.

    Damaged or Missing Items

    If an order arrives damaged, defective, or missing items, the issue must be reported by the purchaser or recipient within the applicable timeframe:

    • Perishable items: within 24 hours of delivery
    • Non-perishable items: within 5 days of delivery

    Clear photos of the damaged item or items and the original packaging are required so customer service can properly assess the issue. Additional information may also be requested, including the order number, recipient name, delivery address, delivery date, product condition, and description of the issue.

    Once the required information is received, customer service will review the claim and respond as soon as reasonably possible. Where appropriate, customer service may offer a replacement, store credit, refund, re-delivery, partial adjustment, or other resolution based on the order condition, delivery outcome, product type, and supporting documentation.

    Refund, Replacement, and Credit Eligibility

    Refunds, replacements, credits, re-delivery, or other resolutions may not be available in the following situations:

    • Perishable items affected by delivery delays caused by incorrect information, recipient unavailability, failed access, or circumstances outside our control
    • Situations where perishable items are substituted with shelf-stable or non-perishable alternatives at our discretion to protect quality and support successful delivery
    • Customized, personalized, or message-bearing items once preparation has begun
    • Change of mind after an order has been placed
    • Personal taste, preference, or dissatisfaction with a product that was delivered in appropriate condition
    • Substitutions made in accordance with our substitution standards
    • Undeliverable orders due to incorrect or incomplete address information, recipient unavailability, refused delivery, restricted access, building restrictions, or failed age verification where applicable
    • Orders marked as delivered where proof of delivery, courier confirmation, delivery scan, building acceptance, recipient acceptance, or other delivery confirmation has been obtained
    • Delays or delivery issues caused by weather, traffic, road conditions, rural access limitations, carrier disruptions, courier limitations, building access limitations, security procedures, public emergencies, or other circumstances beyond our control
    • Orders affected by purchaser or recipient failure to respond to delivery, address, support, age verification, or order-related communications

    Substitutions made in accordance with our substitution standards are not considered defects when the overall intent, value, and presentation of the product are maintained.

    Substitutions

    Because gift basket contents may vary due to availability, seasonality, supply conditions, perishability, delivery timing, or product restrictions, substitutions may be made when necessary.

    When substitutions are made, Maine Baskets aims to maintain the overall intent, value, and presentation of the selected product. Substitutions may involve replacing unavailable items with similar products, comparable brands, alternate flavors, different packaging, shelf-stable alternatives, or other appropriate items.

    Substitutions made to protect product quality, comply with delivery requirements, address availability issues, or preserve the overall gift experience do not automatically qualify an order for a refund, replacement, or credit.

    Returns

    Orders are prepared specifically for each purchaser, recipient, product selection, and delivery date. Many items cannot be reused or resold. As a result:

    • Perishable items cannot be returned
    • Opened, used, damaged, handled, or partially consumed items cannot be returned
    • Food, beverage, alcohol, restricted, seasonal, customized, personalized, or recipient-specific items may not be eligible for return
    • Refused deliveries are treated as undeliverable orders and may not be eligible for refunds
    • Gift messages, greeting cards, customized notes, and other personalized components may not be eligible for refund once prepared

    Re-Delivery and Re-Routing

    If an order cannot be delivered due to purchaser or recipient circumstances, re-delivery or re-routing may be offered at the purchaser’s expense at the discretion of Maine Baskets.

    • Re-delivery or re-routing fees may depend on the product type, destination, delivery method, delivery partner, product condition, and timing
    • Perishable items may require remaking, replacement, or substitution, and customers may be charged for associated costs when items cannot be reused or resold
    • Re-delivery is not guaranteed and depends on product condition, delivery availability, recipient availability, location, and applicable delivery requirements
    • Orders containing alcohol or restricted items may not be eligible for re-delivery if age verification, adult signature, delivery restrictions, or legal requirements cannot be satisfied

    Incorrect or Incomplete Delivery Information

    The purchaser is responsible for providing accurate and complete recipient information, including recipient name, Maine delivery address, phone number, company name, suite or unit number, building details, delivery instructions, and any access information required for successful delivery.

    If incorrect or incomplete information is provided, Maine Baskets may be unable to complete delivery. Refunds, replacements, credits, re-delivery, or other resolutions may not be available for orders affected by incorrect, incomplete, outdated, or inaccessible delivery information.

    Recipient Unavailability

    Gift basket deliveries may require recipient availability, building access, adult signature, age verification, safe delivery conditions, or acceptance by a building, office, front desk, concierge, mailroom, security desk, or other authorized location.

    If a recipient is unavailable, refuses delivery, cannot be reached, fails age verification where applicable, or cannot receive the order due to building or location restrictions, the order may be treated as undeliverable. Refunds, replacements, credits, or re-delivery may not be available in these circumstances.

    Office, Building, and Managed Property Deliveries

    For offices, institutions, apartments, hotels, condominiums, gated communities, hospitals, schools, care facilities, and managed properties, delivery may be completed at a reception desk, mailroom, concierge, security desk, front desk, loading area, office, nursing station, receiving area, or other location accepted by the building, property, facility, courier, or delivery partner.

    Once an order is accepted by an authorized building, property, facility, courier, or delivery location, the order may be considered delivered. Maine Baskets is not responsible for delays, misplacement, internal routing, refusal, or recipient notification issues after acceptance by a building, facility, or managed property.

    Alcohol and Restricted Items

    Some products or add-ons may include alcohol or restricted items where permitted by applicable law. Orders containing alcohol or restricted items may be subject to additional delivery requirements, including adult signature, age verification, recipient availability, product availability, or location-based restrictions.

    By placing an order containing alcohol, the purchaser represents that the purchaser and recipient are of legal drinking age and that the order complies with applicable laws. Orders containing alcohol or restricted items may be refused, canceled, modified, substituted, or restricted if delivery requirements cannot be satisfied.

    Refunds, replacements, credits, or re-delivery may not be available when an order cannot be completed because of failed age verification, recipient unavailability, refusal, legal restrictions, product restrictions, or delivery restrictions related to alcohol or regulated products.

    Perishable Products

    Some products may include perishable or temperature-sensitive items. Perishable items may be affected by weather, delivery timing, recipient availability, delivery access, and how quickly the recipient retrieves the order after delivery.

    Maine Baskets may substitute perishable items with shelf-stable or non-perishable alternatives when appropriate to protect product quality, support successful delivery, or maintain the overall gift experience.

    Refunds, replacements, or credits may not be available for perishable items affected by recipient unavailability, delayed retrieval after delivery, incorrect address information, weather exposure after delivery, building restrictions, delivery instructions that prevent timely receipt, or circumstances outside our control.

    Cancellations and Order Changes

    Orders begin processing shortly after payment is submitted. Customers should contact customer service promptly after placing an order if an address change, correction, cancellation, message update, delivery update, or other change is needed.

    • Changes cannot be guaranteed once preparation, fulfillment, substitution review, routing, or delivery coordination has begun
    • Once an order has entered delivery coordination or has been released to a delivery partner, address changes or cancellations may no longer be possible
    • During peak periods or holidays, additional notice may be required and changes may not be available
    • Changes to orders containing alcohol, perishable items, restricted products, or personalized components may be limited

    Delayed Orders

    Delivery timing may be affected by factors outside our control, including weather, traffic, rural access limitations, carrier or courier delays, road conditions, building access, recipient availability, address issues, public emergencies, high-volume periods, or other operational conditions.

    Delivery estimates do not guarantee exact delivery times unless expressly stated otherwise in writing by Maine Baskets. A delayed order does not automatically qualify for a refund, replacement, credit, or other resolution.

    Events Beyond Our Control

    Maine Baskets is not responsible for refunds, replacements, credits, re-delivery, non-delivery, failed delivery attempts, or service interruptions caused by circumstances beyond our control.

    These circumstances may include, but are not limited to, severe weather, road closures, traffic, carrier disruptions, courier delays, public emergencies, natural disasters, strikes, supply disruptions, product shortages, technology outages, payment processor issues, building restrictions, recipient unavailability, incorrect information, or other force majeure events.

    How to Report an Issue

    To report a damaged, missing, delayed, undeliverable, substituted, or otherwise disputed order, please contact customer service through the contact methods listed on this website. When contacting customer service, please include:

    • Order number
    • Purchaser name and contact information
    • Recipient name and Maine delivery address
    • Delivery date or expected delivery date
    • Description of the issue
    • Clear photos of the product and packaging, where applicable
    • Any delivery, tracking, building, or recipient information relevant to the issue

    Order Tracking

    If order tracking is available, customers may use the order tracking widget on the website to review available delivery or order status information. Tracking information may be provided by Maine Baskets, fulfillment providers, delivery partners, couriers, logistics providers, or other service providers.

    Tracking information is provided for customer convenience and may not always reflect real-time delivery status, final delivery outcome, or all delivery details.

    Questions or Support

    For assistance with an order, please contact customer service through the contact methods listed on this website. Customers may also use the support widget, Contact Us page, order tracking page, FAQ page, or Delivery & Shipping page where available.

    Maine Baskets reviews delivery issues and refund or replacement requests on a case-by-case basis. Any refund, replacement, credit, re-delivery, or other resolution is provided at the discretion of Maine Baskets unless otherwise required by applicable law.